Privacy Policy
Last Updated: 25th October 2024
At ACVR, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, use our services, or otherwise engage with us. ACVR specialises in bespoke design, installation, and service for air conditioning and mechanical service systems, primarily for the healthcare sector. We understand the importance of privacy, particularly within the sensitive environments we work in.
1. Information We Collect
We may collect and process the following information:
- Personal Information: When you fill out forms, request a quote, or contact us, we may collect personal data such as your name, email address, phone number, and company details.
- Technical Information: This includes your IP address, browser type, device identifiers, pages visited on our website, and other information collected through cookies and similar tracking technologies.
- Service-Related Data: Information about the services you request, site visit history, or any specific project-related details you provide to help us tailor our services.
2. How We Use Your Information
We use your information for purposes that include:
- Service Delivery: To communicate with you, process requests, schedule appointments, provide quotes, and manage projects.
- Customer Support: To respond to inquiries, address feedback, and provide customer service.
- Legal and Compliance: To comply with regulatory requirements, legal obligations, or to establish, exercise, or defend our legal rights.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors or partners who assist in operating our website, conducting our business, or providing services to you, such as payment processors or maintenance contractors.
- Compliance and Legal Requirements: In compliance with laws, regulations, legal processes, or enforceable governmental requests.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the relevant third parties.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once no longer needed, we securely delete or anonymise your data.
5. Security of Your Information
We take reasonable steps to safeguard your information from unauthorised access, use, or disclosure. Measures include physical, electronic, and administrative safeguards tailored to our services and the sensitivity of the data we manage.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your data and information on how we process it.
- Correction: Request corrections to inaccuracies in your information.
- Deletion: Request the deletion of your data, subject to legal or contractual limitations.
- Objection/Restriction: Object to or request restrictions on processing your data.
- Data Portability: Request a copy of your data in a machine-readable format.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings and choose to disable non-essential cookies.
8. Links to Other Websites
Our website may contain links to other websites. This Privacy Policy applies solely to information collected by ACVR. We are not responsible for the content or privacy practices of third-party sites.
9. Changes to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ACVR Services Ltd
01162301118