ACVR Policies

ACVR Services Ltd was established in 1983 to provide Air Conditioning, Ventilation and Mechanical Services Installation, Design and Service to the building, commercial, retail and leisure industries. We are based in Leicestershire and employ 29 people.

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business: -

1. Regular gathering and monitoring of customer feedback 

2. A customer complaints procedure
3. Selection and performance monitoring of suppliers
4. Training and development for our employees

5. Regular audit of our internal processes
6. Measurable quality objectives which reflect our business aims
7. Management reviews of audit results, customer feedback and complaints

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.

This policy is posted on the Company Notice Board. Though the Managing Director has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.

1. Introduction

At ACVR Services Limited, we recognize our responsibility to operate sustainably, ethically, and with a positive impact on the communities and environments where we operate. This Corporate and Social Responsibility (CSR) Policy outlines our commitment to integrating these principles into our business operations and decision-making processes.

2. Ethical Business Practices

• Compliance: We are committed to complying with all relevant laws, regulations, and ethical standards in every aspect of our operations.
• Transparency: We promote transparency in our business dealings, ensuring honesty and openness in our communication with stakeholders.
• Anti-Corruption: ACVR maintains a zero-tolerance policy towards bribery, corruption, and unethical practices.
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3. Environmental Sustainability

• Resource Management: We strive to minimize our environmental footprint by efficiently using resources, reducing waste, and recycling materials where possible.
• Energy Efficiency: ACVR is dedicated to improving energy efficiency in our operations and promoting the use of sustainable energy sources.
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4. Community Engagement

• Local Communities: We aim to positively impact local communities through job creation, skills development programs, and support for community initiatives.
• Charitable Contributions: ACVR encourages employee participation in charitable activities and supports local charities and community organizations.
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5. Workplace Diversity and Inclusion

• Equal Opportunity: We are committed to providing equal opportunities for all employees, regardless of race, gender, religion, or background.
• Diversity: ACVR values diversity in the workplace and strives to create an inclusive environment that respects and embraces differences.
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6. Stakeholder Engagement

• Customer Relations: We prioritize customer satisfaction by delivering high-quality services and maintaining strong customer relationships.
• Supplier Relationships: ACVR promotes fair and ethical practices in our relationships with suppliers, fostering mutually beneficial partnerships.

7. Monitoring and Reporting

• Performance Metrics: We establish measurable goals and regularly assess our CSR performance to ensure continuous improvement.
• Reporting: ACVR is committed to transparently reporting our CSR activities and achievements to stakeholders, including annual CSR reports.

8. Implementation and Review

• Responsibility: The implementation of this CSR Policy is the responsibility of every employee at ACVR, with oversight from management.
• Review: This policy will be reviewed annually to ensure it remains relevant and aligned with our business objectives and societal expectations.

9. Conclusion

At ACVR Services Limited, our CSR Policy reflects our dedication to conducting business responsibly, contributing positively to society, and preserving the environment for future generations.

(Also known as the Equality, Diversity and Inclusion (EDI) Policy)

ACVR Services Limited

1. Introduction

ACVR Services Limited is committed to promoting fairness, inclusion and respect in everything we do. We value the diversity of our workforce and clients, and we strive to create a working environment where everyone is treated with dignity and respect.

This policy outlines our approach to equality, diversity and inclusion (EDI) and applies to all employees, workers, contractors, agency staff, and job applicants.

We are committed to:

- Creating a workplace where everyone feels included, respected and able to thrive

- Treating all individuals fairly and without discrimination

- Promoting equal opportunities in recruitment, development and progression

- Preventing and addressing all forms of discrimination, harassment, bullying and victimisation

- Complying with all relevant UK legislation, including the Equality Act 2010

This policy applies to all areas of employment including:

- Recruitment, selection and promotion

- Terms and conditions of employment

- Training, development and progression

- Pay, benefits and rewards

- Performance management

- Disciplinary and grievance procedures

- Flexible working and leave arrangements

- Termination of employment

Under the Equality Act 2010, individuals are protected from discrimination based on:

- Age

- Disability

- Gender reassignment

- Marriage and civil partnership

- Pregnancy and maternity

- Race (including colour, nationality, ethnic or national origin)

- Religion or belief

- Sex

- Sexual orientation

ACVR recognises and respects these characteristics and ensures they are never a basis for unfair treatment.

The Company will:

- Take all reasonable steps to eliminate discrimination, harassment and victimisation

- Regularly review this policy and related practices

- Provide training and guidance on EDI as needed

- Investigate complaints fairly and take appropriate action

Managers and Supervisors must:

- Lead by example, treating everyone fairly and respectfully

- Challenge and report inappropriate behaviour

- Encourage inclusive practices within their teams

All Employees are expected to:

- Treat colleagues and clients with courtesy and respect

- Avoid and report any discriminatory behaviour

- Cooperate in creating a supportive, inclusive workplace

ACVR will not tolerate any form of discrimination, bullying, harassment or victimisation. This includes but is not limited to:

- Offensive jokes or banter

- Excluding colleagues

- Unfair treatment or stereotyping

- Making assumptions based on someone’s background or identity

Any such conduct will be dealt with under our disciplinary procedures and may result in dismissal.

Our recruitment processes are designed to ensure fairness, consistency and transparency. Selection is based solely on merit and suitability for the role. Reasonable adjustments are available for candidates with disabilities.

All employees have equal access to training and development opportunities. We actively support career progression and aim to remove any barriers that may hinder advancement.

We consider all flexible working requests fairly and offer reasonable adjustments to support employees with health conditions or disabilities.

If you believe you have been treated unfairly or have witnessed unacceptable behaviour, please speak to your line manager or HR. Complaints will be treated seriously, handled confidentially and investigated promptly.

We will not tolerate victimisation of anyone who raises a concern in good faith.

We monitor our policies and practices to ensure they remain effective and relevant. This policy will be reviewed at least every two years or sooner if required.